VideoWill App
Privacy policy.
Hello and welcome to Video Will,
We take your Privacy and Security seriously and we don’t take this trust lightly.
We have taken steps to ensure that your information is protected.
We have deliberately left out asking for sensitive information such as Passport or Drivers licence details because we understand that many people DON’T like to give out that information.
For your security, we would like you to know we conduct self-audits, and also provide you with private login and email alerts every time you amend your Will. Your information is also encrypted adding a further layer of protection.
We also would like you to know that we do not farm out your email to others nor do we send you spam/junk emails.
The VideoWill App has been developed to help its users make their Will as we feel it’s something all should have but unfortunately most don’t.
Thanks again for choosing VideoWill and trusting us, below is our Privacy Policy.
We hope you enjoy this App as much as we do.
Thank you
Video Will App Pty Ltd ACN 649 408 757, its subsidiaries, related affiliates in Australia (together as “Video Will”, “we” or “us”) are committed to protecting and managing personal information in accordance with the Australian Privacy Principles (APPs) established under the QUEENSLAND Australia Privacy Act 1988 (Cth) (Privacy Act) and in accordance with other applicable privacy laws.
This document is referred to as our Privacy Policy, and it sets out our policies for managing your personal information and sensitive information, including how we collect, use, hold, store and disclose your information.
In this Privacy Policy, “you” “ your” refers to any individual about whom we collect information.
Broadly speaking, when we are referring to personal information, we are referring to information or an opinion about you, or information that is reasonably recognisable as you. It includes information or an opinion that may or may not be accurate and recorded in a hardcopy or electronic form.
When we refer to sensitive information, we are referring to certain personal information that is more sensitive and may include health information or details of memberships of professional associations. Under the APPs, sensitive information is afforded a higher level of privacy protection and requires us to obtain your consent before collecting this type of information.
This Privacy Policy applies to your personal information regardless of how we collect it from you. When you submit information to us, access or use our websites, applications or social media platforms, then you are providing your consent to us collecting and managing your personal information in accordance with this Privacy Policy.
About Video Will
Video Will is an Australian based application that offers users the ability to create a video will. Video Will offers its products and services through its mobile applications downloadable through third-party platform providers (App) and related social media channels.
Video Will is not designed to provide personal, legal or financial advice. Please refer to our disclaimer for further information, which is accessible on the App under Terms and Conditions.
This policy is effective as of 23-April 2021. From time to time, we may need to change it and will post the updated version on the App. Please check this Privacy Policy regularly for any updates.
What information do we collect about you?
We will collect personal information (including sensitive information) that is necessary for, or related to, conducting our business, assessing and managing our users and business needs or for one or more of our functions or activities.
When you enquire about our services or when you become a user of VideoWill, a record is made which includes your personal information.
The types of information that we may collect will vary depending on the circumstances of collection and the kind of service that you request from us, and may likely include:
Contact Information & Personal Data: your name, date of birth, address, email address, etc.
Payment Details: VideoWill does not accept any direct payments from you the user. All payments are made thru the Apple App or Google Play stores.
Photographs & Videos: any pictures, videos, sound recordings and other audio-visual recordings that you provide to us.
Social Media Accounts & Handles: your social media accounts, handles, and other personal websites and profiles.
Geo-Location & Locality Information: when you interact with us, then we may collect your current or last known location which is used in the determination of your locality from other individuals. We may achieve this through various methods, including collecting your Wi-fi, Guidance Positioning System (GPS), Cellular or other technology in your electronic device or web browser.
Cookies & Other Browser or Device Information: your session cookies and persistent cookies when you visit our website, your device type, browser type, Internet Protocol (IP) address, your URL information, the date and time (including time zone) of your visit, the pages you have accessed on our websites and third party websites, your software and hardware information concerning your mobile device or computer. Cookies that we place may be removed by following instructions that are provided by your browser.
Interaction & Behavioural Information: your interactions, use, habits, behaviours when dealing with us, our website and other applications.
Other Information: any other administrative and additional information that you provide to us, or authorise us to collect, as a part of your interaction with Video Will.
Video Will may collect personal information about other individuals who are not users of VideoWill. This includes customers and members of the public who participate in events we are involved with, individual service providers and contractors to Video Will, and other individuals who interact with us on a commercial basis. The kinds of personal information we collect will depend on the capacity in which you are dealing with Video Will. Generally, it may would include your name, contact details, email address and information regarding our interactions and transactions with you.
If you are participating in an event we are managing or delivering, we may take images or audio-visual recordings which identify you.
We may inadvertently collect personal information about children and minors (for example, when children participate in events we are involved with). Where those children and minors do not have sufficient maturity and understanding to make decisions about their personal information, we will require their parents or guardians to make decisions on their behalf. However, we are unable to distinguish the age or identity of the people accessing and using our website or social media platforms, or who attend events or activities run by us. This may result in the accidental collection of personal information from children and minors without the consent of a parent or guardian. If this does occur, then we recommend that you contact us and ask for the personal information to be de-identified or destroyed.
You can always decline to give VideoWill any personal information we request, but that may mean we cannot provide you with some or all of the services you have requested. If you have any concerns about the personal information we have requested, please let us know.
How and why do we collect and use your personal information?
We may collect personal information from you in many ways and for different purposes. For example, we may collect your personal information through our website or mobile sites, when you contact us or visit one of our social media sites (such as Facebook, Twitter or Instagram etc).
Video Will collects personal information reasonably necessary to carry out our business, assess and manage our users’ needs, and provide our services. We may also collect information to fulfil administrative functions associated with these services, for example entering into contracts with you or third parties and managing user relationships.
We may receive information about you that we have taken no active step to collect. If this occurs, then we may keep records of this information or choose to destroy or de-identify the information.
The purposes for which Video Will usually collects and uses personal information depends on the nature of your interaction with us, but may include:
communicating with you and confirming your identity;
responding to requests for information and other general inquiries;
administrative, management and operational purposes;
informing you about our business offerings, news, updates, direct marketing material and event invitations;
managing, planning, advertising and administering programs, events, competitions and performances;
researching, developing and expanding our facilities and services;
informing you of our activities, events, facilities and services;
recruitment processes (including volunteers, internships and work experience);
responding to enquiries and complaints;
taking photographs, videos or other audio-visual recordings of you for testimonial, marketing or other promotional purposes;
market research purposes and to innovate our delivery of services;
[via mobile device applications, widgets and other interactive features used, operated or owned by us;
through surveillance and security cameras that capture your image;
for data and marketing research and developing and improving our business offerings;
for any other purposes (including secondary purposes) that you would reasonably expect; and
to enable us to comply with our obligations under the law.
You can always decline to give us your personal information, but that may mean that we cannot provide you with some or all of the services you have requested.
Video Will generally collects personal information directly from you. We may collect and update your personal information via the App, by email, over the internet or social media. We may also collect personal information about you from other sources, for example:
an authorised person acting on your behalf;
our affiliated and related entities;
third-party agents, suppliers and contractors who assist us to operate our business;
recruitment service providers and any referees provided on employment applications; and
your family and friends through any marketing or promotional activity that we conduct.
How do we disclose your personal information?
During the conduct of our business, we may use and disclose your personal information in a variety of circumstances, including to the following parties:
anyone else to whom you authorise us to disclose your information or that would be reasonably expected;
our affiliated and related entities;
our engaged contractors, agents, suppliers who assist us to operate our business;
commercial partners under an agreed information sharing arrangement;
our marketing research service providers and digital marketing agents;
our professional advisors, such as our lawyers, accountants and financial advisors;
relevant courts, tribunals or regulatory authorities and law enforcement bodies; and
other companies or individuals as necessary to enable us to provide you with our services.
Video Will takes reasonable steps to ensure that the third parties we engage take reasonable steps to protect your personal information following the APPs and in a similar manner with this Privacy Policy. Our third-party service providers are required only to use the personal information disclosed to them by us for the purpose that it was provided to them. Additionally, the third parties to who we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.
Video Will may also use Google Analytics to help us understand how our customers and clients use our platforms, products and services. You can read more about how Google uses your Personal Information via https://www.google.com/intl/en/policies/privacy/. You may also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
How do we disclose personal information to overseas recipients?
Your personal information may be transferred abroad or stored overseas for a variety of reasons. It is not possible to identify each country to which your personal information may be sent. If your personal information is sent to a recipient in a country with data protection laws that are at least substantially similar to the APPs, and where there are mechanisms available to you to enforce the protection of your personal information under that overseas law, we will not be liable for a breach of the APPs if your personal information is mishandled in that jurisdiction. If your personal information is transferred to a jurisdiction that does not have data protection laws as comprehensive as Australia's, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information following the APPs. We also disclaim responsibility to the extent permitted by law and note that you may not have a remedy under Australian law.
Do we use or disclose your personal information for direct marketing?
Video Will may use or disclose your personal information to inform you about our services, upcoming promotions, events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt out at any time by contacting us using the contact details below.
If you opt-out of receiving marketing material from us, then we may still contact you concerning our ongoing relationship with you.
How do we hold, store and secure your personal information?
Video Will takes reasonable steps to protect your personal information from misuse, interference and loss and unauthorised access, modification or disclosure. For example, we may maintain computer and network security, and use firewalls and other security methods and other security systems such as user identifiers and passwords to control access to our computer systems.
For your privacy and security, Video Will does encrypt your information when sending and receiving your data from your device to the cloud and vice versa. However, please be aware that there is no method of transmission of information over the internet or through electronic storage that is fully secure and safe. We cannot guarantee the security of the personal information that we hold, but we do take reasonable steps to protect your information. If we are required by law to inform you of any misuse, interference, loss or unauthorised of your personal information, then we will notify you electronically by email, in writing or by telephone.
However, our policy is if we suspect a privacy breach to advise you immediately.
Our websites, applications or email systems may or may not use encryption or other technologies to ensure the secure transmission and receipt of information via the internet. Anyone using our website or receiving an email from us is encouraged to exercise care in sending personal information or depositing money via the internet. We recommend that you refrain from clicking any unsecured links or opening unknown attachments.
If you hold any concerns or become suspicious of any misuse, interference, loss or unauthorised access to our website, our email systems or our business more generally, we ask that you contact us immediately to verify your concern or suspicion.
Video Will does not hold or store your personal information in paper-based files, if this changes you will be advised. However, we do use other electronic record-keeping methods in secure databases (including trusted third party storage providers based in Australia and overseas), which may include cloud-based storage providers.
Electronic Storage
Your personal information is generally usually collected in electronic form for use or storage with the third-party storage provider that we engage.
Warning
VideoWill App suggests you log out when no longer using the App. This will ensure no one can access your information if you inadvertently leave your device on or if you have given your device to someone to use.
Third-Party Storage
Your personal information is generally usually collected in electronic form for use or storage with the third-party storage provider that we engage.
We cannot ensure that your Personal Information is or will remain secure. This is due to us not having control over the third-party provider’s policies and procedures concerning the handling and storage of your Personal Information. We take reasonable steps to ensure that the third parties we engage take reasonable steps to protect your personal information in accordance with the APPs and a similar manner with this Privacy Policy.
What are the choices that you can make about your personal information?
At any time, you can request us to:
delete or destroy your personal information; or
de-identify your personal information; or
access or correct your personal information; or
provide you with a copy of your personal information.
Please understand that we may not be able to entertain your request if it is unlawful to do so or is otherwise impractical or unreasonable to do so at our discretion.
Delete or destroy your personal information
Until you request for it to be deleted or destroyed, your personal information is kept by us for as long as necessary to provide our services to you and for legitimate and essential business purposes, such as complying with our legal obligations or settling disputes. This means that your personal information can be held for some time. Please note that we do take steps to destroy or de-identify information that we no longer require.
Remaining Anonymous & De-Identification
Video Will may require you to provide specific details and information to enable us to provide our services to you. We try to provide everyone with the opportunity of staying anonymous or using a pseudonym in their dealings with us where it is lawful and practicable to do so. For example, when making a general and nonspecific enquiry. Typically, we can't deal with you anonymously or pseudonymously on an ongoing basis. If we do not collect your personal information, you may not be able to utilise our services, deal with us or participate in our events, programs or activities we manage or deliver.
Accessing or correcting your personal information?
You are entitled to access or request a copy of your personal information held by us by sending us a request. You will not be charged for requesting to access or copy your personal information, but you may be charged for the reasonable time and expense incurred in compiling information in response to your request or by the person/s whom you have given the authority.
You are responsible for ensuring that your personal information with us is accurate and updated regularly. We will take reasonable steps to ensure that the Personal Information we collect, use or disclose is accurate, complete and up to date. You can help us to do this by letting us know if you notice errors, inaccuracies or discrepancies in the information we hold about you and letting us know if your details change.
On occasions, we may decline your request to access or correct your personal information in accordance with the APPs. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.
Does the European Union General Data Protection Regulation apply to us?
The European Union (the EU) General Data Protection Regulation (commonly referred to as GDPR) contains new data protection requirements and is effective as of 25 May 2018. GDPR replaces national privacy and security laws that previously existed within the EU with a single, comprehensive EU-wide law that governs the use, sharing, transferring and processing of any personal data that originates from the EU. The GDPR applies to the data processing activities of businesses, regardless of size, that are data processors or controllers with an establishment in the EU.
Consequently, Australian businesses of any shape and size may need to comply if they have an establishment in the EU, if they offer goods and services in the EU, or if they monitor the behaviour of individuals in the EU. There are also some notable differences, including certain rights of individuals (such as the ‘right to be forgotten) which do not have an equivalent right under the APPs and the Privacy Act.
As part of Video Will’s commitment to GDPR compliance, we have updated our Privacy Policy and will ensure our compliance with the GDPR where our clients are citizens of the EU. In accordance with GDPR, we have:
reviewed our data processing activities to determine which data processing activities are subjected to the GDPR.
followed appropriate security measures and precautions in accordance with GDPR.
ensured our employees and contractors who are authorised to process personal data have committed to confidentiality.
where applicable, we can offer contractual language documenting our commitments to our customers to support their GDPR obligations.
updated and expanded internal processes to accommodate data subject rights requests.
updated our Privacy Policy to reflect our commitment to complying with GDPR guidelines where required.
What should you do if you have a complaint about the handling of your personal information?
You may contact us at any time if you have any questions or concerns about this Privacy Policy or about how your personal information has been handled. You may make a complaint to the Privacy Officer using the contact details set out below.
Complaint handling process
Our Privacy Officer will first consider your complaint to determine whether there are simple or immediate steps that can be taken to resolve the complaint. We will contact you within thirty (30) days of the date we receive the written details of your complaint to acknowledge that we have received it. We may ask you to provide further information about your complaint and the outcome you are seeking.
Our Privacy Officer will review the way we dealt with your personal information, conduct an internal investigation (if necessary) into the complaint and will likely respond to you within thirty (30) days of the date we acknowledged receipt of your complaint. We will then typically gather relevant facts, locate and review relevant documents and speak with the individuals involved.
In most cases, we will investigate and respond to a complaint within sixty (60) days of receipt of the complaint. If the matter is more complex or our investigation takes longer than anticipated, we will let you know.
If you are not satisfied with our response to your complaint, or you consider that Video Will may have breached the APPs or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone at 1300 363 992 or by using the contact details on the website www.oaic.gov.au.
How changes are made to this Privacy Policy?
We may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes. If there are any material changes to our Privacy Policy, then we will take reasonable steps to notify you by email to your last known email address.
Our contact information
We welcome any comments or questions about our Privacy Policy. All enquiries should be directed to Video Will’s Privacy Officer at the following contact details:
Attention: Privacy Officer
Telephone: +61 411 914 881
Email: Videowillapp@hotmail.com
This Privacy Policy was last updated on 22 April 2021.